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At khelghor88, this Privacy Policy sets out exactly what information we hold about you, how we use it, and the steps you can take to review or correct it. Access to our platform and the scope of data handling described here both depend on your local law and the eligible regions where this service operates.
When you open an account with us, we collect the information you submit during registration: your name, email address, mobile number, and any account verification documents we request. When you deposit or withdraw using bKash, Nagad or Rocket, our system records the transaction reference, the wallet number you used, the amount and the timestamp — not the underlying PIN or wallet password, which stays entirely on your device and with the payment provider. We also collect technical signals: the device type, browser version, IP address and session activity associated with your account. This helps us detect irregular access patterns and keeps your account safer. Cookies on our site record session state and preference signals; you can adjust cookie permissions through your browser settings at any time. We do not sell or rent your personal data to third parties for their own marketing. Where we share data with service partners — for identity checks or fraud screening — those partners are bound by the same data-handling standards we apply internally. The jurisdiction where your data is processed, and your rights under applicable law, depend on where you are located and the eligible regions this service covers.
This policy covers the data we directly handle when you use our platform. Some areas sit outside it — knowing where the boundary is helps you understand whose rules apply when something goes wrong or when you have a question.
Everything linked to your khelghor88 account — login records, session history, device tokens and password-reset events — falls inside this policy. We hold these records and you can request a summary through our support route.
When a deposit or withdrawal moves through bKash or Nagad, the transaction reference number and status sit inside our policy. The payment provider's own data practices govern the wallet-side records; their separate privacy terms apply to those.
Your betting and game activity within the platform — which markets you opened, which game sessions you ran — is recorded inside our system and covered here. This record can be reviewed from your signed-in account history section.
If you follow a link from our site to an external service, that third party operates under its own privacy terms, which are entirely separate from ours. We have no visibility into what data they collect once you leave our platform.
Your rights under this policy are real and actionable — not just listed on a page. You can ask us to show you the personal information we hold: open a support request, identify yourself and we will compile what we have. If something is wrong — a name spelled incorrectly, an outdated mobile number, an address that no longer applies — submit a correction request and we will update the record once we verify the change through the steps shown in your account. You also have the right to ask questions about how your data is used, including your bKash or Nagad transaction history on our side, and we will respond through the contact route you used to reach us. The scope of these rights can vary depending on applicable local law and the eligible regions this service covers; if your jurisdiction grants additional rights not described here, we will honour those too when you raise them with us directly.
Submit a data-access request through our support channel. Once we verify your identity against the account details you registered with, we will provide a summary of what we hold about you.
Log into your account and follow the fields shown in the profile section for standard updates. For changes to identity documents or verification records, raise a support request and we will walk you through the steps.
If you are unsure how a specific piece of data — such as a Nagad transaction reference — is stored or used, open a support ticket and ask directly. We will respond through the same channel.
Where local law allows, you may request that we delete your personal data. We will assess the request against our legal retention obligations and let you know what we can and cannot remove, and why.
If you have a question about this policy, want to correct your data, or need to raise a concern about how your information is handled, the routes below are the published channels we monitor. Pick the one that works for your device and situation — we will respond through the same channel you used.
Open the live chat widget from any page while signed in. State that your query is a privacy matter so it reaches the right team. This is the fastest route for account-linked data questions.
Send your query to the support email address listed in your account's help section. Include your registered mobile number and a clear description of what you need reviewed or corrected.
The help centre in your signed-in account area contains the published steps for data-access requests and correction procedures. Start there for self-service guidance before opening a direct support ticket.
We handle your information according to what is operationally necessary for running your account and what is required to comply with the legal obligations applicable in eligible regions. Nothing about how we store or use your data is hidden from you — the sections above describe the full picture of what we collect and why.
Our site uses cookies to maintain your session, remember your language preference and monitor for unusual activity. You can review or limit cookie use directly in your browser settings; restricting certain cookies may affect how some account features load.
We keep account and transaction records — including bKash and Nagad transaction references — for as long as required by applicable law or until you request deletion and we confirm it can be processed. We do not keep data longer than legally necessary.
Access to your personal data within our system is restricted to staff who need it to service your account. We do not store your wallet PIN or bKash password; those remain with you and the payment provider at all times.
When this policy changes in a material way, we will post the updated version on this page and note the revision. Continued use of your account after a posted change indicates you have read the updated terms, subject to applicable local law.
The questions below are the ones we hear most often from account holders in Bangladesh. If yours is not here, open a support ticket and ask — we will respond through the channel you use.
We hold the information you submitted when you registered — name, email, mobile number — along with your session and device signals, account activity history and the transaction references generated when you deposit or withdraw through bKash, Nagad or Rocket. We do not hold your wallet PIN or password.
Submit a data-access request via live chat or our support email address shown in the help section of your account. Once we confirm your identity against your registered details, we will put together a summary of what we hold and share it through the same channel you used.
Yes. For standard fields like your mobile number or email, follow the update steps in your account profile section. For identity or verification documents, raise a support request and we will explain exactly what we need from you to process the correction.
We share data only where it is required — for identity verification or fraud screening, for example. Partners involved in those processes are held to the same data standards we follow. We do not sell or rent your personal information to third parties for their marketing purposes.
We store the transaction reference, wallet number, amount and timestamp on our side for the period required by applicable law. Your wallet provider holds its own separate record; their privacy terms govern that side. You can see your platform-side records in your signed-in account history.
Open a support request and state clearly that you want a deletion request assessed. We will check what can be removed against our legal retention obligations and come back to you with what we can delete immediately and what we are required to retain, and for how long.